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Returns & Exchanges

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1. Conditions of return

  • Customers need to check the condition of the goods and can exchange/return the goods at the time of delivery/receipt in the following cases:
  • Goods do not match the type and model in the ordered order or as on the website at the time of ordering.Not enough quantity, not enough set as in the order.
  • External conditions are affected such as packaging tear, peeling, broken …
  • It is the responsibility of the customer to present relevant documents proving the above deficiency to complete the return/return of the goods.

2. Regulations on the time to notify and send returned products

  • Time for notification of return and exchange: within 48 hours of receiving the product in case the product lacks accessories, gifts or is broken.
  • Time to send and return the product: within 14 days of receiving the product.
  • Product return location: Customers can bring the goods directly to our office/store or by post.
  • In case you have comments/complaints related to product quality, please contact our customer care line.
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